KatArt Visuals FAQ's

Turnaround Time:

• Digitally printed tablecloths & table runners: 4-5 business days + shipping (after artwork approval).
• Roll-up banner stands: 4-5 business days + shipping (after artwork approval).
• Rush service is available: Contact us for details.

Shipping:

• Shipped via UPS with various service options at checkout.
• Delivery time: 1-5 business days.

Artwork:

• See our Artwork Guidelines page for instructions.
• We can help with design if needed. Contact us!

Payment:

• We accept Paypal, VISA, MasterCard, Discover, American Express, and checks.

Care Instructions for Tablecloths and Runners:

• Machine wash cool, tumble dry low, remove promptly, steam or iron on low if needed.
• Avoid dry cleaning, spot washing, chlorine, and bleaching.

Returns:

• Custom orders are non-returnable except for manufacturing defects.
• Defective items will be repaired or replaced.

Questions or Problems:

• Call us at 860-350-8016 (M-F, 9:00 AM - 5:00 PM EST).

Price Matching:

• We strive to offer competitive prices. Contact us if you find a better price elsewhere, and we'll try to match or beat it.
• Include a competitor's product link in your email.

International Orders:

• We accept international orders. Contact us for a quote.
• Call us at 860-350-8016 (M-F, 9:00 AM - 5:00 PM EST) to discuss or email.